If you are not 100% satisfied with your product, you may return it within 14 days for a full refund, exchange, or store credit. All returns/exchanges must be in original packaging, unused and in sellable condition. We cannot honor returns or exchanges for any merchandise that has been used, altered, damage or is not in its original new condition. All returns/exchanges require a prior Return Authorization from BOWHAUSNYC, no exceptions. Exchange/returns will not be accepted without authorization number. If an item arrives damaged or defective you must contact us within 48 hours of receipt. We will replace it at not extra charge to you. Any shipping cost will be paid by the costumer’s own expense. Shipping and handling charges are not refundable. Please allow one billing period for any refunds to appear on your credit card statement. Please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Please be advised that until there is proof that we have received your merchandise, it is your property. BOWHAUSNYC is not responsible for items damaged or lost in transit. Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with BOWHAUSNYC.
The is a 20% restocking fee for all wholesale orders for any returned merchandise. No Exception. For the quickest response to your questions please email us.
We will not ship to P.O. boxes. All packages requires a signature.
We do offer international shipping. Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. These orders are final sale. If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available. Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to shipper will be charged for shipping fees. Undeliverable packages which require reshipment at the customer's request are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restock charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.